NOVEBA TERMS OF BUSINESS

 

These Terms of Business is provided as part of our commitment to provide clear information to customers for the services we offer.

1. About us

1.1 Our legal name is Noveba Limited (“Noveba”). Our registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom and our company registration number is 11610200.
1.2 Noveba is authorised as an E-Money Institution (EMI) by the Financial Conduct Authority since 16.08.2019.
Status: Authorised Electronic Money Institution (Reference number: 900924)
(Reference: https://register.fca.org.uk/s/firm?id=0010X00004JBGVaQAP)
This is a firm that has FCA permission to issue electronic money (e-money) and provide payment services. This firm has requirements or restrictions placed on the financial services activities that it can operate. Requirements or restrictions can include suspensions. See the requirements applying to the firm.
1.3 You may contact us at any time by writing to us at the above address or sending an email to our Support Team (support@noveba.com). Contact details may be found on the FAQ section of our website.

2. Regulated activities

2.1 Noveba is authorised to provide the following e-money and payment services:
Regulators:
This table shows the former and current regulators of this firm, in the UK and in other European Economic Area (EEA).
Regulator Name: Financial Conduct Authority
Effective From: 16/08/2019
Permission:
Noveba has permission to provide certain regulated products and services.
a) Services enabling cash placement on a payment account
b) Services enabling cash withdrawals from a payment account
e) Issuing payment instruments or acquiring payment transactions
f) Money remittance
h) Issuing Electronic Money
– Other services such as:
(a) the provision of payment services;
(b) the provision of operational and closely related ancillary services, including—
(i) ensuring the execution of payment transactions;
(ii) foreign exchange services;
(iii) safe-keeping activities; and
(iv) the storage and processing of data;
(c) the operation of payment systems; and
(d) business activities other than the issuance of electronic money, subject to any relevant European Union or national law.

3. Codes of conduct

3.1 Noveba is subject to the legislative requirements within the Electronic Money Regulations 2011 and Payment Service Regulations 2017.

4. Fees and charges

4.1 Noveba charges its customers fees and charges in connection with the products and services provided by it. Information on Fees and Charges can be found in our Fees section of the website. Fees and charges may be amended from time to time by Noveba.

5. Data Protection Notice

5.1 The personal information requested from you is required for account opening checks. We will gather and process your personal data in compliance with the Data Protection Act 2018.

6. Complaints

6.1 You may make a complaint by any of the following methods:
• In writing, whether by letter, or email, or
• verbally.

6.2 Your complaint will be fully investigated by Noveba. An acknowledgment letter will be sent to you upon receipt of your complaint and we will provide you with regular written updates. If you are dissatisfied with the outcome or if the complaint is not resolved within 35 business days, you are entitled to refer your complaint to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR as outlined within our Complaints Procedure.

7. Changes to Terms of Business

7.1 Where there are any material changes to these Terms of Business we will give you notice of any proposed change by any combination of an e-mail, posting a notice on our Website or through the Noveba App.
7.2 The Terms of Business is effective from March 1, 2024.

Appendices:

A. List of Prohibited Businesses
B. List of Prohibited Jurisdictions
C. List of Restricted transactions / activities that pose a high risk and require special permission/confirmation.

APPENDIX A

Jurisdictions / Territories with restrictions of service provision:

UPDATED: February 27, 2024

Customers and/or Transactions that have a direct and clear link by entity / asset ownership, UBO, business ties and obligations or any other form of strong relationship to the following jurisdictions, have the following service supply status:

The list above is subject to regular change / update.

Important:

Being a part of the global financial system, Noveba Limited relies on external financial/payment partners for performing certain operations (including transfers and accounts). It is Noveba’s obligation to adhere to partners’ policies and terms of business, thus, Noveba reserves the right to refuse its Clients certain actions and prohibit transactions as required by its partners terms and conditions.

APPENDIX B – PROHIBITED BUSINESSES / TRANSACTIONS

UPDATED: February 27, 2024

Noveba Limited will not provide account or payment services to entities operating or related to the following sectors / industries:

APPENDIX C – HIGH RISK BUSINESSES / TRANSACTIONS

UPDATED: February 27, 2024

Provision of payment and account services related to the following industries and types of activities can be considered subject to separate EDD / KYB / KYCC / risk analysis and subject to banking provider’s approval Noveba Limited: